Refund & Returns
*14 days money back guarantee
Before making your request for a refund or replacement you must be eligible for our following conditions.You must be still covered by our 14 days warranty for your request to be valid (starting on the day your packaged is marked as delivred)
*All Pockyballs that have been damaged or broken by the user will not be exchanged or refunded
Products are refunded or replaced if:
- Your Pockyball has a manufacturing defect
- Your Pockyball has been lost or broken in transit**
- The value of the order is £42 or more.
** Please note that once the package is noted as "delivered" it is no longer considered to be in transit.
If you fall into this category please contact our customer support: firstname.lastname@example.org
- After placing your order you have 24 hours to request a change or cancellation of your order, after this time your package will be marked as processed and shipped.
- Modification and cancellation requests will no longer be possible once the order has been shipped.
- For all those who made an error in their delivery address, No refunds or replacement will be covered by Pockyball
Please understand that several videos / Photos and other information have been put together to perfectly describe our products.
In the event that the product ordered is the one received, no request for reimbursement for invalid reasons will be accepted.
We would like to mention that an order placed is an agreement between both parties, Pockyball and the customer. Anyone who places an order with Pockyball is obliged to respect the legal information.
For more information please read the rules imposed by GOV.UK
To return a product, you must send it by post to the address given by our Support agents. Contact us in case of difficulties.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the shipping costs will be deducted from it.
Depending on where you live, the time required to receive your exchanged product may vary.